Course Outlines

Personal Computers

Hands-on PC Troubleshooting Version 1.1
Hands-on Advanced PC Troubleshooting Version 1.1
A+ Certification Version 1.1
Computers 1 Version 1.1

Networking Version 1.1

Hands-on LAN Design Version 1.1
Hands-on Ethernet Networks Version 1.1
Hands-on Bridges, Switches, Routers Version 1.1
Hands-on Networking for "Rookies" Version 1.1
Hands-on X.25 Networks Version 1.1
Hands-on TCP/IP Networks Version 1.1
Hands-on IP Troubleshooting Version 1.1
Hands-on Frame Relay Version 1.1
Hands-on ATM Version 1.1
Hands-on Firewalls Version 1.1
Hands-on e-Security Version 1.1
Hands-on VPN Version 1.1
Hands-on Voice Over IP Version 1.1
Hands-on Token Ring Version 1.1
Hands-on ISDN Overview Version 1.1
Wireless Networking Version 1.1

Windows

Hands-on Windows NT Primer Version 1.1
Hands-on Optimising Windows NT Server Version 1.1
Hands-on Windows Networking Version 1.1
Hands-on Integrating Windows and Unix
Hands-on Unix Support Version 2.0
Hands-on Linux Version 2.1
Hands-on Perl Version 1.2

Operating

Hands-on Linux Version 2.1
Embedded Linux
Hands-on Perl Version 1.2 Introduction to AIX/Unix
Hands-on Unix Operational Support Version 2.0

Management

Managing and Improving a Help Desk Version 1.1
Essential Help Desk Skills Version 1.1
Project Management Version 1.1
Presenting and Communicating Version 1.1
Business Process Re-Engineering Version 1.1
Managing the Technology Base Version 1.1
Client Server Version 1.1
Understanding the ISH Version 1.1
Business Skills for IT Professionals Version 1.1
Exceptional Customer Service Management Version 1.1