Business Skills for IT Professionals
Objectives Who should attend Course Outline
MJ-1.0
What you will learn...
- make the transition from a technical to managerial role
- manage your time and resources more efficiently
- fully understand the IT contribution to your enterprise
- communicate, negotiate and consult with confidence
- develop, manage and motivate any team of people
Who should attend
- an engineer, analyst, administrator or technical specialist recently appointed to
wider responsibilities
- a computer systems manager responsible for implementing change
- an IT executive involved in research, development and design with supervising
responsibilities
- in a support or technical role and wish to enhance your career opportunities.
Course Outline
The Business Skills Program is designed to enhance your knowledge through discussions using real-life examples. The program investigates the key elements managers require and provides an overview of the subject of management.
An introduction to 21st century management techniques
- Reviewing what business you are in
- Transitioning to technical management roles
- Knowledge versus business contribution
Customer service philosophies
- Adopting a customer focus
- Customer perceived results
- Visioning and leadership
- quality customer service
- establishing service levels
- adopting new ideas
Getting things done
- Planning
- Direction and goaling
- Solving problems through simplification
- Achieving results through others
Resource management
- Skill, knowledge and expertise acquisition and development
Task management
- The six-step improvement model
Responsibility for the bottom line
- Making jobs and functions pay their way
- Identifying value added
Improving your performance
- Four-step model for self improvement
Handling bureaucracy
- Learn to work with your manager
Management tools
- Spreadsheets
- Presentation tools
- Document management
- Knowledge bases
Decision making
Communicating
- The art of technical communication
- Understanding the customer expectations
- Common misunderstandings
- Selling ideas
- How to speak out on touchy subjects
- Model for leading successful meetings
Developing team skills for management
- Selecting and developing teams
- Know the eight work types
- Understanding and encouraging motivation
- Delegation and empowerment
- The delegation dozen
- Managing conflict on the job
Improving negotiating skills
- Meeting both sides needs and finding common ground
- Establishing emotional bridges
Building consulting skills
- Listening versus selling
- Analysing complex issues
- Organising information
- Joint solution development
- Communicating findings and recommendations
- Change management and exploiting opportunities
- Assisting customers in managing their IT investment
Recognising competition
Internal and external competitor |